10 Social Media Trends Every Marketer Should Know in 2020 [Infographic]

After researching dropshipping, you’re finally ready to jump in and start your dropshipping business. Before you begin, it’s important to look into the different marketing strategies you’ll need for your store. 

Social media marketing is one of the most important marketing strategies for ecommerce businesses. This requires more than opening a few social media accounts where you expect your target audience to find you – you also need to understand the latest social media trends.

From the growing impact of social commerce to the very latest social media marketing strategies, we’ll go deep into the ten social media trends every marketer should know in 2020. This knowledge will surely give your ecommerce business the boost it needs.

Ready? Let’s dive in!

1. Social Media Trends: Niche Platforms Growing in Popularity

Niche Platforms Growing in Popularity

Sure, Facebook still reigns as the social media king. When done well, Facebook ads can be a lucrative marketing channel. But the latest social media trends show there are emerging – albeit smaller – platforms that are worth paying extra attention to. 

TikTok is one such platform. The global time spent on TikTok grew 210 percent year over year in 2019, as a result of its efforts to expand its user base and increase users’ time spent (App Annie, 2020). In fact, nearly half (44 percent) of TikTok’s total downloads happened in 2019. 

Another niche platform that’s growing in popularity is Reddit. Though it has been around for 15 years, with the likes of Facebook and Instagram around, it’s seldom seen as an important marketing channel. But here’s where the latest social media trends prove otherwise. 

Reddit saw a massive boost in 2019. The number of monthly active users on Reddit increased 30 percent year over year to 430 million and its monthly view counts also witnessed a 53 percent jump. These are both clear indications that brands need to take a serious look at making Reddit a part of their 2020 plans. 

2. Social Media Stories Are Not Going Anywhere

Social Media Stories Are Not Going Anywhere

If you’re considering marketing on stories, be it Facebook, WhatsApp, or Instagram stories, you’ll want to pay attention to this next social media marketing trend. 

The stories feature for all three platforms mentioned above, all of which actually fall under the big Facebook umbrella, allows users to post a limited-time update that disappears after 24 hours. 

Even though these features were all launched less than five years ago, it’s proven to be one of the more popular growing social media trends among users and their growth numbers certainly indicate that they’re here to stay.

The daily active users hit half a billion across all three platforms in 2019 (TechCrunch, 2019). More specifically, Instagram Stories’ daily active users grew fivefold from 100 million in 2016 to 500 million in 2019. As for Facebook stories, its daily active users more than tripled from 150 million in 2018 to 500 million in 2019, and Whatsapp stories’ daily active users grew from 450 million in 2018 to 500 million in 2019.

3. Video Usage in Social Commerce

Video Usage in Social Commerce

One of the latest social media trends making waves across the marketing world is the usage of video. 

According to recent figures, internet video traffic is expected to jump fourfold from 2017 to 2022, with a compound annual growth rate increase of 33 percent (Cisco, 2019). 

Of this growth, one of the largest increases is likely to come from live internet videos. These videos are expected to skyrocket 15 times to make up 17 percent of the overall internet video traffic in 2022. 

So if making live videos on Facebook or Twitter has yet to feature in your social commerce plan, you may want to think about jumping on the bandwagon for an extra boost to brand awareness.

Plus, when combined with social media, video marketing can also help with the bottom of the funnel conversions such as sales. As many as three-quarters of people say they are more likely to carry out a purchase after having watched a video on social media (Smart Insights, 2019). 

4. Social Commerce Is the Future

Social Commerce Is the Future

If the previous social media trend hasn’t already convinced you of the power of social commerce, how’s this to tip you over the fence: 55.2 percent of all Gen Z internet users in the US say their recent fashion purchases were inspired by the social media content. 

Considering that this group of users does half of their fashion shopping online, that accounts for quite a substantial amount of revenue.

The millennial generation is also nearly as inspired, with only slightly fewer (50.6 percent) reporting purchasing a fashion item online after browsing through social media. All in all, it’s safe to say that more than half of all internet users between the ages of 14 and 34 have recently bought an item related to fashion online as a result of social media.

With these social media trends in mind, you will not want to lose out on the benefits of social commerce for your business. After all, your competitors may already be doing so – nearly three out of every ten businesses say they have either already implemented a social commerce plan or are thinking about doing so over the next 12 months (Hootsuite, 2019). 

5. The Power of User-Generated Content

The Power of User-Generated Content

Step aside, branded content. Though most marketers think that branded content is seen as authentic, this isn’t entirely true. 

It’s common – and almost human nature – for consumers to resort to their close circle of family and friends when seeking brand recommendations. So when it comes to impact on purchasing decisions, user-generated content (UGC) deserves more credit when it does. In fact, eight out of every ten consumers say user-generated content highly impacts their purchasing decisions (Stackla, 2019).

And consumers are actually 2.4 times more likely to view user-generated content as authentic when compared with brand content – quite the reverse of how marketers view branded content. 

If you think these figures make a strong case for an influencer marketing strategy, you may want to think again. Consumers say UGC is ten times more powerful than influencer content. 

6. Authenticity Matters in Social Media Marketing

Authenticity Matters in Social Media Marketing

To further reiterate the previous point on user-generated content, here’s a statistic that highlights the importance of authenticity on social media.

An increasing number of consumers view authenticity as an important factor in determining which brands they like and support. Statistics show that 90 percent of consumers today prioritize authenticity in brands, up from 86 percent in 2017 (Stackla, 2019).

Authenticity is also particularly important for the younger generation – Gen Z and Millennials, in particular – who enjoy visual, raw, and real content more than the older crowd. 

However, there appears to be a gap between the type of content consumers enjoy and what brands publish. Though more than 90 percent of marketers believe that they are creating authentic content that consumers can relate to, 51 percent of all consumers think that fewer than half of all brands are creating truly authentic content. 

7. Social Media as a Discovery Engine

Social Media as a Discovery Engine

Here is another one of the latest social media trends: social media plays a huge role across the entire purchase journey of a consumer.

Consumers are increasingly reliant on social media for their purchases. According to a recent study, one-quarter of all consumers come across new brands and products through social ads and recommendations. 

The passive consumption aside, consumers are also adopting a proactive approach to discover new products. Statistics show 43 percent of consumers research products online through social media networks (GlobalWebIndex, 2019). 

And there is an age trend to this as well: younger generations tend to look up products on social media more often than the older generation.

8. Growth in Messaging Apps

Growth in Messaging Apps

One of the latest trends in social media marketing relates to messaging apps. The latest study figures show that the number of users of mobile messaging apps is expected to reach 3.12 billion worldwide in 2023 – a 24 percent increase from 2.52 billion in 2019 (eMarketer, 2019).

Currently, 90 percent of all smartphone users around the globe use at least one messaging app, which is a huge market for businesses to tap into. Coupled with the fact that most consumers prefer to communicate with companies is via messaging, this is certainly a social media trend you should include in your business’ marketing plan.

And if you’re thinking of doing so, consider the potential of each platform. WhatsApp and Facebook Messenger may be the two most popular mobile messenger apps with 1.6 million and 1.3 billion monthly active users respectively. But if you’re targeting markets such as China, WeChat, which has 1.1 billion monthly active users, would be the way to go.

9. Influencer Marketing on the Rise

Influencer Marketing on the Rise

As a business owner, it’s hard to ignore the next social media marketing trend: influencer marketing. 

The influencer marketing industry has seen tremendous growth in recent years and is currently forecast to hit $15 billion by 2022, up from $8 billion in 2019 (Business Insider, 2019).

Of all the influencer marketing platforms, Instagram has proven to be the most popular, with four out of every five brands engaging with Instagram influencers. But regardless of the platform, marketers are placing more emphasis on influencer marketing – 63 percent of marketers plan to increase their budget for influencer marketing in the coming year. 

Though it may be tempting to reach out to mega-influencers with over a million followers, keep in mind that their large following may often mean a higher cost and interestingly, a lower impact. Influencers with fewer followers such as micro-influencers and nano influencers have been proven to drive higher engagement rates.

10. Customer Service via Social Media

 Customer Service via Social Media

Last but not least, one of the latest social media trends relates to consumers’ increasing use of social media for customer service issues. A recent study shows that nearly three in ten consumers use social media to communicate with a company (Drift, 2019). 

Most who do so cite convenience, 24-hour service, and ease as the top three expected benefits. However, these advantages appear to be limited to the simpler issues consumers face, since only 10 percent of consumers say social media offers quick answers to complex questions.

Nevertheless, social media has become an important channel of contact for consumers and even has an impact on branding. Nearly 70 percent of US residents say that being able to directly message a company makes them feel more confident about the brand.


Whether you’re looking to tweak your social media strategy or just looking to get caught up with the newest social media trends, these ten social media trends we’ve listed above will certainly help you understand how your customers engage with social media.

And one quick note before we go: given that social media trends are constantly evolving, you’ll want to make sure you’re up-to-date on the latest social media marketing trends so that you stay one step ahead of the competition!

social media trends 2020

Summary: Social Media Trends

Here’s a summary of social media trends for 2020:

  1. Global time spent on TikTok grew 210 percent year-over-year in 2019 and Reddit’s monthly active users grew 30 percent year-over-year. 
  2. Daily active stories users on Instagram, Facebook, and WhatsApp all hit 500 million each in 2019.
  3. Internet video traffic is expected to jump fourfold from 2017 to 2022. 
  4. Nearly three out of every ten businesses plan either already have a social commerce plan or are planning to implement one in the next 12 months. 
  5. 79 percent of consumers say user-generated content highly impacts their purchasing decisions.
  6. Nine out of ten consumers say that authenticity is important when deciding which brands to support. 
  7. 43 percent of consumers research products online through social media networks. 
  8. The number of mobile messaging app users is expected to reach 3.12 billion worldwide in 2023.
  9. The influencer marketing industry is forecast to be worth $15 billion by 2022. 
  10. Nearly three out of every ten consumers use social media to communicate with a company.

Want to Learn More?

Is there anything else you’d like to know about social media trends and wish was included in this article? Let us know in the comments below!

We use cookies to provide you with the best possible web experience. Please accept so we can continue to customize content for you. For more info, please see our Privacy Policy.